cadasio FAQ

We have purpose built addins for all the major CAD systems and you can upload the neutral file formats STEP and OBJ directly.

The different plans offer different functionality as well as determining the numbers of projects you can create. More detail can be found on the Plans page.

No. You can create an account with just a valid email, no payment details will be taken.

We use Stripe to process and schedule all payments. This ensures a smooth, safe and trusted experience for you.

You should find cadasio extremely easy to use however as well as generating lots of video guides and tips, we are active in our community forum and try to answer any questions that are raised. If you need more tailored, personal support than contact us.

cadasio will run on all modern computers without the need for any special hardware. If you are unsure check out one of our great examples, if they run, then so will cadasio.

Yes, cadasio is based in the cloud, which means you will require an Internet connection. This also means you can access your account from any device you want. If you have a particular requirement for it to be served locally then contact us.

Using cadasio is very quick and easy, however if you would prefer, we do have partners that will offer to create instructions using cadasio for you. Visit our partner page for more information.

Yes. We never actually work directly with your original CAD files. When you upload to cadasio your CAD data is converted to our own format, encrypted and held on secure servers. Our servers are hosted in a world class data centre that is protect by 24 hour surveillance and is certified to multiple international standards. None of the original sketches or features used to create the model are included. Theres more information in our Trust Centre

Yes. To do so login and go to your subscription options.

We offer both monthly and annual subscriptions. If you choose to pay annually you will receive a discount on your plan. Check out our plans for more information.

You can cancel your subscription at anytime from within the accounts area of your dashboard. Your account will be downgraded to the Free Plan at the end of your billing period.

No, your account will be downgraded to the Free Plan at the end of your billing period.

If you decide that cadasio isn't the right solution for you, you can disable your account from within the account area of the dashboard. We will retain your user data for 30 days and then it will be permanently deleted.

Yes, you can download our press kit containing our logo in various formats as well as some example images from cadasio.

We accept invoices and payment via bank transfer for Professional orders that meet a minimum fee - Feel free to reach out to support@cadasio.com for more information.

Yes. All plans are renewed automatically by default. If you buy a monthly plan, the system will charge the renewal one month after the first payment is made. If your plan is annual, the renewal will be charged 12 months after the first payment.

The automatic renewal option can be easily cancelled from your user account and no cancellation fee will be applied. If the automatic renewal is cancelled this means that once your current plan ends the Professional access will be deactivated. If you then want to continue with all the benefits of a Professional member, you just need to buy a new Professional plan from the site.

Please note that our subscriptions cannot be renewed before the due date since this is an automated process.

If you buy a plan using a discount, this will just be applied to the first payment. Once the subscription renewal is processed automatically by the system, the amount charged will be the standard as per the plan you have selected.

Head over to the forum where you can ask questions or contact us.