Do I need an account to view projects? Does it cost to view projects?
No, viewing is totally free! No subscription or download is required
Do I need to enter my credit card to create an account?
No! We want you to make sure we are the right solution for you, so you can sign up for free with no commitments.
Can I switch to annual at any time?
Yes! You can change your subscription at any time. Changing to annual will save you money in the long run.
Is my data secure?
Yes! We are SOC2 and ISO 27001 certified. Cadasio converts your CAD data into an encrypted, compressed and simplified mesh which is hosted on our secure AWS servers based in the US or EU. Head over to our Trust Centre for more information.
Can you help create presentations for us?
Yes! Cadasio offers services to convert your old 2D instructions and documentation into fantastic 3D presentations. Head over to our services page for more information.
Do you offer a discount if I purchase multiple seats?
We can offer a discount if you purchase multiple seats, contact us and we would be happy to discuss your needs.
I have more questions, who can I ask?
Contact our support team who will be happy to discuss your needs. You may also want to check out our forum and help videos.
Do I require internet access to create Cadasio presentations?
Yes, the Cadasio designer is based within your browser so you will require an internet connection. This means you can access your account from any device. If you have a Premium subscription you have options to view projects created with Cadasio whilst offline.
Will my subscription be automatically renewed?
Yes. All plans are renewed automatically. If you buy a monthly plan, the system will charge the renewal one month after the first payment is made. If your plan is annual, the renewal will be charged 12 months after the first payment.
Do you offer support?
Cadasio is extremely easy to use, so we would hope no support is required. We have lots of video guides and tips and we are active in our community forum. You can also contact us and a member of the support team will get back to you as soon as possible.
What happens if I cancel my subscription?
Your account will be downgraded to the Personal (free) plan at the end of your billing period. You will only have access to features within the Personal plan. Any projects that are over your project limit will remain but will not be editable.
Do you offer discounts for students and educational institutes?
We are always happy to support the next generation, contact a member of the team and we can look at offering a substantial discount on our plans.
Do you offer support?
Cadasio is extremely easy to use, so we would hope no support is required. We have lots of video guides and tips and we are active in our community forum. You can also contact us and a member of the support team will get back to you as soon as possible.
Can we cancel our subscription at any time?
Yes, you can cancel your subscription at any time. However, please note that we do not provide refunds for any billing period that has already been paid.
Still Have Questions?
Contact a member of the team who will be happy to help.
